Privacy Policy

Last Updated: May 11, 2025

Introduction

Elevate Beauty ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or book appointments through our online booking system.

We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) in how we handle your personal information. We respect your rights to privacy and take our privacy obligations seriously.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us when you:

• Make a booking or appointment through our website
• Contact us via our website contact form, email, or phone
• Subscribe to our newsletter or marketing communications
• Participate in promotions, surveys, or events
• Use our services at our salon

The types of personal information we may collect include:

• Name, email address, phone number, and contact details
• Appointment history, preferences, and service requests
• Payment information (though we do not store complete credit card details)
• Health information relevant to the services we provide (e.g., allergies or sensitivities)
• Any other information you choose to provide to us

Automatically Collected Information

When you visit our website, our servers may automatically log the standard data provided by your web browser. This may include:

• Your device's IP address
• Your browser type and version
• The pages you visit and the time and date of your visit
• The referring site (if any)
• Technical information about your device

How We Use Your Information

We use your personal information for purposes including:

• Processing and managing your salon appointments
• Providing our services to you
• Communicating with you about services, promotions, and events
• Sending appointment reminders and confirmations
• Improving our services, website functionality, and customer experience
• Addressing inquiries or complaints
• Compliance with legal and regulatory obligations
• Direct marketing (where you have consented to this)

Disclosure of Your Information

We may disclose your personal information to:

• Our employees and contractors who assist us in operating our business and providing services to you
• Third-party service providers who help us operate our business (such as IT service providers, payment processors, email service providers)
• Professional advisers (such as lawyers, accountants, and insurers)
• Regulatory authorities, law enforcement agencies, courts, or other government bodies, if required by law

We will not sell, trade, or rent your personal information to third parties for their marketing purposes without your explicit consent.

Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include:

• Using secure, encrypted connections when transmitting data
• Physical security measures for our premises
• Restricting access to personal information to employees who need it to perform their jobs
• Requiring third-party service providers to have appropriate security measures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee the absolute security of your information.

Data Breaches

In the event of a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will comply with the Notifiable Data Breaches scheme under the Privacy Act. This includes assessing the breach, taking remedial action, and notifying affected individuals and the Office of the Australian Information Commissioner if required.

Your Choices and Rights

Under the Privacy Act, you have the right to:

• Access your personal information that we hold
• Request correction of any information that is incorrect
• Request deletion of your personal information (in certain circumstances)
• Opt out of receiving direct marketing communications from us
• Make a complaint about our handling of your personal information

You can exercise these rights by contacting us using the details provided below. We will respond to your request within a reasonable period, usually within 30 days.

Direct Marketing

We may use your personal information to send you promotions, special offers, and information about our services. If you do not wish to receive these communications, you can opt out by:

• Clicking the 'unsubscribe' link in our emails
• Contacting us using the details below

Cookies and Similar Technologies

Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small text files that are placed on your device when you visit our website. They allow us to recognize your device and remember certain information about your visit.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy policies. We encourage you to read the privacy policy of every website you visit.

Children's Privacy

Our services are not directed to clients under the age of 16. We do not knowingly collect personal information from users under 16. If you are a parent or guardian and believe we have collected information from your child, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have questions about this Privacy Policy, wish to access or correct your personal information, or make a complaint, please contact us at:

Elevate Beauty
Email: [email protected]
Phone: 0466-540-159

We will respond to your inquiry or complaint within a reasonable timeframe, usually within 30 days.

If you are not satisfied with our response to your complaint, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.